聊天機器人CHATBOTS
有什麼用處 & 為什麼重要What they do and why they matter
要是能不必在官網點擊一個又一個連結，而只要輸入問題就能立即得到量身訂做的回覆，該有多好？
有些公司正著手研發，意圖利用「聊天機器人」來實現這個想望。
聊天機器人是電腦程式設定，能夠透過手機、通訊軟體或網站與人類溝通。
聊天機器人能查詢資料、回答常見問題，並且收集使用者的資訊。
聊天機器人還能用來管理線上購物支付款項、幫助用戶決定想買什麼東西，以及規劃、管理預約事宜。
聊天機器人有兩種類型：開放與封閉。
封閉式聊天機器人依據腳本行事，不一定會運用AI人工智慧技術理解用戶訊息。
開放式聊天機器人則利用AI技術辨識用戶需求，然後加以回應。
開放式聊天機器人還能從對話中學習，因此溝通能力會隨著時間增加而更顯完善。
這也意味著，比起封閉式聊天機器人，開放式聊天機器人能回答範圍更廣泛的提問。
與這種聊天機器人對話會讓人覺得比較自然；不過，開放式聊天機器人還是可能會給使用者帶來不好的經驗。
What if instead of clicking on link after link on a company's website, you could type a question and get an immediate, customized answer? Some companies are working to make this a reality using chatbots. Chatbots are computer programs that can communicate with human beings by phone, on messaging apps or on websites. Chatbots can look up information, answer frequently asked questions (FAQs) and collect information from users. They can be used to manage payments for online purchases, to help users decide what they want to purchase and to schedule and manage appointments.
There are two types of chatbots: open and closed. A closed chatbot follows a script, which may or may not involve using Al (artificial intelligence) to understand users' messages. An open chatbot uses Al both to discern what users want and to generate responses.
Open chatbots are able to learn from their conversations and thus improve their ability to communicate over time. This means that open chatbots can respond to a wider range of inquiries, compared with closed chatbots. Conversing with them feels more natural, but if they have not been correctly trained, users may have a bad experience with them.
customize（v.）
customized（adj.）為顧客訂製的；客製化的
Ron drives a customized car due to his injury.
The customized software was able to solve most of the problems the company used to have.
The bridal shop only designs and makes customized wedding dresses.
look up（ph.v）查閱；查詢
Luke’s wife asked me to look up Edward’s phone number because she had lost his contact information.
look up（ph.v）拜訪
When Leo traveled to Miami on business, he looked up an old friend who lives there.
look up（ph.v）轉好；改善
Clara’s social life began to look up after she moved to a new city. 社交生活開始好轉
（n.）＋after＋ （n.）
link after link
time after time
clickbait 點擊誘餌
Perhaps a really catchy thumbnail, or, uh, a title for something that just gets you to click on the video or the link.
to make a reality
requently asked questions （FAQs）
chitchat 正式會議開始前的閒聊
Before the meeting started, Alice chit chatted with her colleagues.
script（.）
discern（v.）看出；辨別
The team manager found it impossible to discern just how much they had accomplished. 很難看出完成多少
Even though it was pouring down rain, the hikers could discern a house in the distance. 仍然看得到遠處的房子
It is difficult sometimes to discern what Brody really needs because he can’t talk yet.
inquiry（n.）詢問
Our human resources department has received many inquiries today regarding the job opening.
inquiry（n.）調查
Hailey told her team that she didn’t know who had complained about them, but she would make some inquiries and try to find out. 客訴
inquire（v.）
Ryan wrote to the human resources department at Explode. Inc., to inquire about a job. 詢問一份職缺
Are you a discerning person?
discerning 有識別力的；挑剔的
to make someone’s day
If you make someone's day, it means that you make their day better or make them happy in some way.
filler tech
impersonal 非個人的；非特指某一個人的；客觀的；事務性的；無人情味的，冷淡的
