咕咕愛囉唆

聊天機器人CHATBOTS

有什麼用處 & 為什麼重要What they do and why they matter

聊天機器人的一項重要優勢，就是全天候隨時待命，即便在半夜也是如此。

再者，一個聊天機器人能夠同時回應滿足多名使用戶；因此，用戶提出的問題能立即得到回應，不用等待專人有空再回覆。

聊天機器人可望能克服人類面臨的幾項科技障礙；包括瀏覽網站當下遭遇的困難、不容易找到基本資訊和簡單問題的解答等。

這些都是聊天機器人能夠輕易解決的問題。

然而，聊天機器人要完全發揮作用，人類還是不可或缺的一環。

一開始必須有人編寫聊天機器人的程式、進行機器訓練，也必須有人維護並優化聊天機器人的系統。

此外，即便是開放式聊天機器人也可能無法回答過於細節的提問，而且很多人單純就是偏好與真人而不是和機器人交談。

因此，聊天機器人不太可能完全取代人類專員，而只能是協助使用戶解決簡單問題，好讓客服專員得以聚焦於較為複雜困難的問題。

聊天機器人有其限制，但已大幅革新了顧客與企業的互動方式，而且未來還會繼續發揮所長。

One significant advantage of chatbots is that they are available all the time, even in the middle of the night. Plus, a single chatbot can cater to multiple users at once. This means that users can get immediate answers to their questions rather than waiting for a human representative.

Chatbots have the potential to overcome several technological hurdles people face. These include difficulty in navigating websites and trouble finding basic information and answers to simple questions. These are all problems that chatbots could solve with ease.

However, in order for chatbots to work, humans are still indispensable. Someone has to program the chatbots initially, train them, and maintain and optimize the chatbot system. Further, even open chatbots may not have the answers to detailed questions, and many people simply prefer speaking to a human rather than a chatbot. Thus, chatbots are unlikely to completely replace human agents. Rather, they will help users resolve simple problems so that customer service representatives can focus on more difficult issues.

Chatbots have some limitations, but they are already revolutionizing the way customers interact with businesses and will continue to do so.

cater to（ph v.）迎合；滿足個人或團體的願望或需求

This recreational program caters to kids who want to learn how to play soccer.

Sharon caters to her children’s every need, so i’m afraid they’ll never learn how to do things themselves.

Simone’s business caters to professionals who have little time to organize their personal time. 沒有時間安排個人時間的專業人士

hurdle（n.）困難；障礙【跨欄比賽裡的柵欄】

Finding talented people for our team was the first hurdle we had to deal with.

Providing enough food for their kids is a financial hurdle that many poor families face.

hurdle（v.）跨過柵欄；超逾障礙

Jonathan hurdle many problems in life and ended up becoming a very respected judge. 受人敬重的法官

in middle of the night

on the line

to navigate

with ease

make good  有好好做 或 得到好成果 的涵義

That singer has made good with her career.  歌唱事業相當成功

This summer, I want to make good with our vacation.  歌唱事業相當成功

unlikely（adj.）不太可能發生的  

It is very  unlikely that it will stop raining before the end of the week. 周末之前不太可能停止下雨

It is highly  unlikely that Chris’s parents will allow him to go to Europe next summer. . 周末之前不

unlikely（adj.）難以相信的  

Sophie was surprised when she found an owl’s nest in a very unlikely place in her backyard.

revolutionize（v.）使發生革命性的巨變

Computers have revolutionized every respect of our lives.電腦徹底改變了我們生活的各個層面

Cellphone have revolutionized the way we all communicates.

The mayor’s financial policies revolutionized the economy of the city.

 indispensable

means we really need it.

open-ended vs. closed-ended questions

to have one’s day in the sun  得到關注